Refund Policy

1. The Short Version

Failed or blocked renders are not charged: credits deducted for a generation that fails, or for a render blocked by a safety filter, are returned to your balance. Unused pack credits can be refunded within 7 days of purchase; used credits cannot. Subscriptions can be canceled any time from Settings → Billing, and a subscription charge can be refunded within 7 days if none of that period's credits were used.

2. Credit Packs

BBY WOW sells one-time credit packs. Each clip costs credits according to the length and resolution you choose before rendering: 5 credits for a 5-second clip at 720p or 10 credits at 1080p; 10 credits for a 9-second clip at 720p; or 15 credits for a 9-second clip at 1080p. Every aspect ratio costs the same. Pack credits do not have an expiry date in the current catalog.

• Starter Pack — 10 credits, $6.90

• Boost Pack — 30 credits, $12.90

• Creator Pack — 50 credits, $15.90

• Power Pack — 350 credits, $69.90

3. Subscriptions

In addition to packs, BBY WOW offers monthly subscriptions billed through the payment provider enabled for checkout (Stripe, and PayPal or Creem when those are enabled). Subscriptions renew automatically until you cancel. There is no yearly plan.

• Basic — $19.90/month, 100 credits per month

• Pro — $49.90/month, 300 credits per month

• Studio — $99.90/month, 800 credits per month

Where subscription credits are granted for a billing period, they are valid for that period. Unused subscription credits do not roll over.

• Pack credits and subscription credits share one balance, and the credits that expire soonest are used first.

4. Canceling a Subscription

You can cancel any time from Settings → Billing. Canceling stops the next renewal; your plan stays active, with its credits, until the end of the period you have already paid for. After that, no further charges are made. We do not give prorated refunds for partial periods.

5. Failed Renders

If a generation fails, or a render is blocked by a safety filter, you are not charged, and any credits already deducted for that attempt are returned to your balance automatically. This applies to pack and subscription credits alike. A clip that completes successfully but that you do not like is not a failed render.

6. Refunds on Purchased Packs

• A pack that is entirely unused may be refunded in full within 7 days of purchase.

• A partially used pack may be refunded within the same 7 days for the unused credits, valued at that pack's per-credit price.

• After 7 days, or for credits already used to render a clip, purchases are final.

7. Refunds on Subscriptions

• First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.

• Renewals: a renewal charge may be refunded within 7 days of that charge only if none of that period's credits have been used.

• Otherwise, subscription charges are final, and partial periods are not refunded pro rata. You can still cancel at any time to stop future renewals.

8. Billing Errors and Duplicates

Charged twice or charged the wrong amount? Open a support ticket within 30 days with the order number and we will correct it promptly.

9. Chargebacks

Please contact us at support@bbywowai.site before opening a dispute or chargeback with your bank. Most issues are resolved within 5 business days. Fraudulent chargebacks (disputing charges for credits you used) may lead to account suspension.

10. How to Request a Refund

Open a support ticket from your account menu (Settings → Support tickets), or email support@bbywowai.site, including the order number and the reason. Approved refunds go back to the original payment method through the payment provider that processed the charge, typically within 5–10 business days depending on your bank.

11. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.